Shipping policy
We only offer UK shipping. This is with the Royal Mail 48 service.
We process website orders for dispatch on Mondays to Fridays. Providing your items are in stock and ordered before midday GMT of any weekday your order will be dispatched the same working day. Shipping times vary.
Our chosen standard postage service is Royal Mail Tracked 48 with a delivery aim of 2 to 3 days (excl. Sundays).
In the very unlikely event that your item is lost or damaged during posting, we are responsible and will issue either a full refund or a replacement.
Delays due to circumstances outside the control of Triple Helix Wargames shall not entitle the purchaser to cancel or to refuse delivery.
When taking receipt of the goods from the courier, and if the packaging is damaged, please state “Damaged” when signing as failure to do this will mean that you have received them in good condition. If the contents are damaged, please contact us within 5 days of receipt.
If you need any assistance, please contact Triple Helix Wargames at
info@triplehelixwargames.co.uk
For the following postcodes please contact us prior to purchase to obtain a shipping quote (AB, BT, HS, IM, IV, KA, KW, PA, PH, TR & ZE).
Delivery to these areas will be a 3-4 day service.