Terms & conditions
We are currently offering the following discounts off RRP:
Games Workshop Models and Box sets – 25%
Games Workshop Rulebooks and Supplements – 20%
Citadel Paints, tools and accessories between 12% and 25%
Warlord Games – 20%
The Army Painter – 20%
Gripping Beast – 20%
Perry Miniatures – 20%
We do not ship Games Workshop Products outside of the European Economic Region. We do ship all other ranges, EXCEPT aerosol Sprays, which we cannot ship at all, due to Royal Mail restrictions on hazardous goods.
Please see Questions 8 and 9 in the FAQ’s for the most up to date information on our shipping policy.
Dispatching your order
We will dispatch all orders which have all items that are in stock at the time of purchase within 2 working days of payment being received.
If your order contains items that are out of stock we will order them from our suppliers within 4 working days of your order being placed with us.
If your order contains items that are both in stock and items that are out of stock at the time of ordering we will send the order as a single order and will hold those items that are in stock and dispatch them at the same time as the items that are out of stock.
Once a delivery is recieved from our suppliers we will dispatch your order within 24 hours of all items on your order being in stock.
Our website does not show if items are in stock or not. We will not notify you if items are out of stock with Triple Helix Wargames. We will notify you if items are out of stock with our suppliers and there for your dispatch will be delayed beyond 12 days.
Customers wishing to part ship their orders, outside of our standard shipping policy will be liable for additional charges, charged at the same rates as those above. Customers will be advised the charge at the time of request and orders will not be part shipped until this is paid.
Triple Helix Wargames places orders weekly, so the maximum delay between payment being made and Triple Helix Wargames despatching your items will be 12 days where the items are in stock with the manufacturer/supplier.
If the items ordered are out of stock with Triple Helix Wargames and out of stock with the manufacturer and dispatch will therefore take longer than the anticipated 12 days you will be offered the option to wait a further 2 weeks, a refund which you may accept or alternatively you may accept an alternative item of similar value. If you choose to receive the alternative product and subsequently change your mind, you may return the item to us at our cost as long as the returns guidance is followed.
All packages under 2kg within the UK are sent by Second Class delivery, which has a delivery aim of 3-5 working days. Items over 2kg are sent by First class delivery and have a delivery aim of 1-3 working days.
All packages sent outside of the UK are sent via standard Airmail, which has a delivery aim of 1-5 weeks. This is dependent on distance from the UK and the quality of the local postal service.
Other forms of delivery are available at the checkout stage and should be chosen based on the value of your order and the speed which you wish it to be delivered.
In the event of any conflict between these Shipping Policy terms and the Standard Terms and Conditions these Shipping Policy terms will take precedence.
If your order has not arrived, please refer to the FAQ’s to see what to do.
Orders sent un-tracked are not considered lost until they have been in the postal system for 3 weeks for the UK and 5 weeks for the EU and so replacements or a refund will not be provided until 3 or 5 weeks has passed from the date of dispatch. If after this time period an order has not been delivered and the delivery information provided was correct we will either send out replacements or provide a refund, whichever has been requested by the customer.
If incorrect information was provided by the customer at the time of ordering we reserve the right to not provide a refund or replacements if the parcel is not lost in the postal system. In this instance if a tracked service was used we also reserve the right to request payment from the customer for any additional charges levied by the courier to return the parcel to us or to amend a delivery address. Any charges will either be billed directly to the customer or be removed from any refunds due.
If an order is returned to us after delivery was attempted and was refused or not collected, or incorrect delivery information was provided then we reserve the right to charge a second postage charge in order to dispatch the order again. If you choose to have a refund then you will be refunded in full including postage.
Loyalty points earned for lost or returned orders that are refunded, will be removed from customers’ accounts.
Returns, exchanges and refunds
If you are returning a Games Workshop product for any reason you can choose either to return the item by Second Class Post and we will refund you for that postage or we can send you postage labels to attach to your package for return by courier. Please follow the general instructions below for returns, exchanges and refunds but let us know by email, phone or letter that you wish to return a Games Workshop product.
Triple Helix Wargames will accept returns and exchanges of items purchased through our website for any reason including that you have simply changed your mind.
If you have received a package and there is a mistake with your order or damage to the package, and therefore the contents, please get in touch immediately. You must notify us of any issues within 14 days or receiving your package. We will resolve the issue by sending you replacement items or parts wherever we can and prefer to do this rather than provide a refund.You may be asked to return an item to us. If this is done because of damage we may refund you the cost of the postage you paid, as long as you follow the guidance we provide on returning an item and retaining proof of postage & cost.
If you would simply like to cancel your order and return all or part of it please notify us in writing within 14 working days of receiving your order. In order to receive a refund you must return the items to us in the same condition in which you received them. Please ensure the items are not damaged and have not been opened. Please package your items up either in the original packaging or something of a similar quality. Return your items to us at the address on your order paperwork by Recorded/Tracked delivery and notify us when you have sent them. Your items must be returned to us within 21 days of cancelling all or part of your order. As soon as your items are received by us we will notify you by email and will provide a Web Coupon or refund within 21 working days, and normally within 7 days. We will not refund you the cost of your postage for returning an item in these circumstances.
If you have received your order and wish to return all or part of it for exchange then please get in touch within 7 days of receiving your order. In order to have an exchange you must return the items to us in the same condition in which you received them and you must pay the flat rate P&P again for your region in order for us to send out the replacements. Please ensure the items are not damaged and have not been opened. Please package your items up either in the original packaging or something of a similar quality. Return your items to us at the address on your order paperwork and notify us when you have sent them. Your items must be returned to us within 21 days of requesting an exchange. As soon as your items are received by us we will notify you by email and get in touch to collect the flat rate P&P for your region before dispatching your new items. We will not refund you the cost of your postage for returning an item in these circumstances.
Triple Helix Wargames always prefers to complete an order with our customers and so you will firstly be offered an alternative product of a similar value. If you choose to receive an alternative product and then subsequently decide to return it, you may do so at your cost. If you do not choose this option and have an account with us you will be offered a Website Discount Coupon to the value of the returned products for use within 6 months. If you prefer a refund then we will offer an immediate refund.
Triple Helix Wargames reserves the right to not accept returns or exchanges from customers who do not notify us within 14 working days of receiving their order. We also reserve the right to not accept returns or exchanges from customers who do not return the product to us within 21 days of cancelling the order. A reasonable period of time will be given to customers who purchase from overseas with regards to the length of time their delivery takes.
If you have received a product that has a manufacturing fault, which includes missing items from within a box/blister, then you must notify us of it within 12 months of receipt of your goods. We will ask you to either provide images of the defective items or send them back to us. We will resolve the issue by sending you replacement items or parts wherever we can or we will offer you an immediate refund if you prefer. You may be asked to return an item to us or the manufacturer. If this is done because of damage we will refund you the cost of the postage you paid, as long as you follow the guidance given on returning an item and proof of postage & cost. Alternatively we will provide the customer with postage labels in order to return the product without initial cost to you.
These terms and conditions do not affect your statutory rights.
Standard terms and conditions
Whilst every effort is made to update the information contained on this website, neither Triple Helix Wargames nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. Triple Helix Wargames reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please contact us at firstname.lastname@example.org
The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of Triple Helix Wargames. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of Triple Helix Wargames. Please contact us if you would like to link to this website or would like to request a link to your website.
Triple Helix Wargames is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Triple Helix Wargames. Triple Helix Wargames reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to –
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify Triple Helix Wargames against any loss, liability, damage or expense of whatever nature which Triple Helix Wargames or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
Triple Helix Wargames makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, you or your company’s personal information or material and information transmitted over our system.
Triple Helix Wargames shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company’s personal information or material and information transmitted over our system. In particular, neither Triple Helix Wargames nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Triple Helix Wargames does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to Triple Helix Wargames that you are legally entitled to do so and to make use of information made available via the website.
These website terms and conditions constitute the sole record of the agreement between you and Triple Helix Wargames in relation to your use of the website. Neither you nor Triple Helix Wargames shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Triple Helix Wargames in respect of your use of the website.
Triple Helix Wargames may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
No indulgence or extension of time which either you or Triple Helix Wargames may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
Triple Helix Wargames shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
Games Workshop Regional Exclusions
Triple Helix Wargames endeavours to observe and abide by all the requirements of our suppliers. As a consequence Triple Helix Wargames cannot deliver Games Workshop products outside of the European Economic Area. Any purchases made through the Triple Helix Wargames website for delivery to countries outside of the European Economic Area will be refunded at the earliest opportunity after they are made. We apologise for the inconvenience that this may cause.
These terms last updates 12/11/15.