Returns

Returns

Christmas returns are extended by 30 days.  Please notify by 31st January 2017 if you wish to return an item/order.

Triple Helix Wargames will accept returns and exchanges of items purchased through our website for any reason including that you have simply changed your mind.

If you have received a package and there is a mistake with your order or damage to the package, and therefore the contents, please get in touch immediately. You must notify us of any issues within 14 days or receiving your package. We will resolve the issue by sending you replacement items or parts wherever we can and prefer to do this rather than provide a refund. You may be asked to return an item to us. If this is done because of damage we may refund you the cost of the postage you paid, as long as you follow the guidance we provide on returning an item and retaining proof of postage & cost.

If you would simply like to cancel your order and return all or part of it please notify us in writing within 7 working days of receiving your order. In order to receive a refund you must return the items to us in the same condition in which you received them. Please ensure the items are not damaged and have not been opened. Please package your items up either in the original packaging or something of a similar quality. Return your items to us at the address on your order paperwork by Recorded/Tracked delivery and notify us when you have sent them. Your items must be returned to us within 21 days of cancelling all or part of your order. As soon as your items are received by us we will notify you by email and will provide a Web Coupon or refund within 21 working days, and normally within 7 days. We will not refund you the cost of your postage for returning an item in these circumstances.

If you have received your order and wish to return all or part of it for exchange then please get in touch within 7 days of receiving your order. In order to have an exchange you must return the items to us in the same condition in which you received them and you must pay the flat rate P&P again for your region in order for us to send out the replacements. Please ensure the items are not damaged and have not been opened. Please package your items up either in the original packaging or something of a similar quality. Return your items to us at the address on your order paperwork and notify us when you have sent them. Your items must be returned to us within 21 days of requesting an exchange. As soon as your items are received by us we will notify you by email and get in touch to collect the flat rate P&P for your region before dispatching your new items. We will not refund you the cost of your postage for returning an item in these circumstances.

Triple Helix Wargames always prefers to complete an order with our customers and so you will firstly be offered an alternative product of a similar value. If you choose to receive an alternative product and then subsequently decide to return it, you may do so at your cost. If you do not choose this option and have an account with us you will be offered a Website Discount Coupon to the value of the returned products for use within 6 months. If you prefer a refund then we will offer an immediate refund.

If you are returning a Games Workshop product for any reason you can choose either to return the item by Second Class Post and we will refund you for that postage or we can send you postage labels to attach to your package for return by courier. Please follow the general instructions below for returns, exchanges and refunds but let us know by email, phone or letter that you wish to return a Games Workshop product.

Triple Helix Wargames reserves the right to not accept returns or exchanges from customers who do not notify us within 14 working days of receiving their order. We also reserve the right to not accept returns or exchanges from customers who do not return the product to us within 21 days of cancelling the order. A reasonable period of time will be given to customers who purchase from overseas with regards to the length of time their delivery takes.

If you have received a product that has a manufacturing fault, which includes missing items from within a box/blister, then you must notify us of it within 12 months of receipt of your goods. We will resolve the issue by sending you replacement items or parts wherever we can or we will offer you an immediate refund if you prefer. You may be asked to return an item to us or the manufacturer. If this is done because of damage we will refund you the cost of the postage you paid, as long as you follow the guidance given on returning an item and proof of postage & cost. Alternatively we will provide the customer with postage labels in order to return the product without initial cost to you.

Our returns address is:

WEBSITE RETURNS
Unit 10 The Brunel centre
Cory Way
Westbury
BA13 4QT

These terms and conditions do not affect your statutory rights.