Triple Helix Wargames is committed to safeguarding the privacy of our website visitors. The following policy outlines how we treat your personal information and the security measures which are in place.
What information do we collect?
We may collect, store and use the following kinds of personal data:
- Information about your computer, your visits to and your use of this website
- This includes your IP address, geographical location, browser type, referral source, the length of your visit and how many pages you viewed
- We also collect information regarding your transactions with us through this website, including which products you purchased to how much you spent, which coupons you redeemed and which method of delivery you chose
- Please note that we do not store Credit Card/Debit Card information
- We also collect any information that you share with us, for the purpose of registering with us, including Title, Name, Email Address, Address and Telephone Numbers
- This also includes information that you provide to us for the purpose of subscribing to our website services, email notifications and newsletters
- Plus, any other information that you choose to send to us
What do we do with the information?
We use this information in order to process your orders with us and communicate with you about your order, account issues, newsletters and and sales or competitions we might run from time to time.
We and our Web Development Team, Moonshine Internet Ltd, will also use this information to assist us in Search Engine Optimisation. None of your personal date is ever used or sold to anyone. We only use details of search terms and pages visited to help us understand our customers and offer a better service in the future.
The 1998 Data Protection Act regulates the processing of personal data whether held electronically or in printed form.
The company needs to process personal information about its customers, affiliates, and suppliers: for example, to allow it to complete orders, to facilitate delivery of goods, for payment of commissions or refunds, administrate accounts, and keep customers informed of our activities. Corporate information is not subject to the Data Protection Act. All data subjects are entitled to know what information the company holds and processes about them and why; how to gain access to it; how to keep it up to date; what the company is doing to comply with its obligations under the 1998 Act.
All data subjects have the right to access any personal information kept about them by the company, either on computer or in manual files. Some information can be accessed automatically by the data subject if they hold an authorised logon password. For information not automatically available, a subject access request may be made in writing only to the company. The company may assert the right to make a charge on each occasion that such access is requested. In such cases a maximum charge of £10 would apply.
The company aims to comply as quickly as possible with requests for access to personal information and will ensure that it is provided within 21 days unless there is good reason for delay (and in any event within 40 days). When a request for access cannot be met within 21 days, the reason will be explained in writing to the data subject making the request. All data subjects have the right to request that their information be amended, erased or not used to make contact with them for marketing purposes. However Triple Helix Wargames cannot alter information used as part of a past contract between the data subject and the company (for example a purchase). The 1998 Act sets down a formal procedure for dealing with data subject access requests, which the company follows.
It is a condition of registration of members, affiliates, and direct purchase customers that they agree to the company’s processing of specified classes of personal information. In general files will be kept centrally for the period of the data subject’s involvement with the company, and will be reviewed regularly to ensure the data is deleted when it is no longer necessary for processing.
Further details are available from the company (see below).
Frequently Asked Questions:
What personally identifiable information is collected through this web site and how it is used by Triple Helix Wargames: While you are browsing the pages…
Our web server (through use of your IP address) automatically collects general information, such as which page user’s access. An IP address is a number automatically assigned to your computer whenever you are on the Internet. We use your IP address to monitor the number of pages accessed, help diagnose problems with our server, and to administer our web site. We do not link your IP address to anything personally identifiable, so you will remain anonymous in the analysis of these logs.
By its very nature such schemes requires that visitors choosing to participate submit some basic contact information through our signup forms. This information may include contact name, organisation name, address, telephone and fax numbers and your email address.
Occasionally we may outline promotions or competitions through these web pages or one of our publications. Information gathered for these are identical to registering as described above. All information collected from such activities are used in the same way as registration information as described above.
Send mail to the following postal address:
Triple Helix Wargames
Unit 10 The Brunel Centre
Corrections and Updates:
You can request changes or updates to your registered information by going to the Members area of the web site
Requests for copy of personal information: You can request a copy of the information held for you by sending a letter to:
Triple Helix Wargames
Unit 10 The Brunel Centre
(enclose a cheque for £10.00 made payable to Triple Helix Wargames – please do not send cash)