FAQs

FAQs

When should I order for delivery before Christmas?
What stock do you hold? – A must read if you are buying from us for the first time!
What do your stock statuses mean? – A must read for 1st time customers
Is there a better time to place my order?
How long will it take to dispatch my order?
What type of shipping do you use?
Is there a weight limit for flat rate postage?
I ordered a Pre-order or new release item, when will I receive it?
Will you part dispatch my order?
I can see you offer a Loyalty Point scheme, what is it and does it cost to join?
I live outside of the UK, will you ship Games Workshop products to me?
If I have a query what are your opening hours?
My order has arrived and there is a problem, what do I do?
What do I do if my order has not arrived?
Do you buy second hand Wargaming Models?
There is a product I want but cannot see it on your website, will you be able to sell this to me?
Who are Triple Helix Wargames?
Your old website offered a collect in store option for local people. Is that still available?