If you are unsure about any part of our delivery policy or have a specific deadline for your order to arrive please get in touch via the phone
If all your ordered items are in stock we will aim to dispatch your order within 24 working hours of receiving your order and will send email confirmation to let you know when it has left us via your chosen postage method. If any of your ordered items are out of stock we will order them from our supplier at the earliest opportunity, this is usually on a Monday morning. The majority of orders from our suppliers arrive on Thursday or Friday of the same week and we will aim to ship it out to you within 24 hours of the supplier delivery arriving with us.
Postage Types and delivery times
Our basic flat rate postage is shipped using Royal Mail Second Class delivery or Airmail if it is going outside of the UK. For orders over £120 in value we may choose to send your order by a Courier and a signature will be required. The flat rate is applied per package up to a value of £300 and a maximum weight limit(see below). If you would like your order shipped in multiple packages you will need to contact us to pay additional postage, and if your order is above £300 your flat rate postage charge will increase to our current courier rate for your region.
Please see below for additional postage options that are available:
Royal Mail Second Class Post £4.00
Royal Mail Second Class Recorded £4.99
Royal Mail First Class Post £5.50
Royal Mail First Class Recorded £6.49
MyHermes 3 plus working days delivery £7.00
UK courier – 2 to 3 working days delivery £8.99
UK courier – 1 to 2 working days delivery £14.99
Royal Mail Special Delivery Maximum weight limit of 2kg- 1 to 2 working days delivery £13.00
Royal Mail Airmail £14.99
Royal Mail International Tracked £20.99
EU courier – 4 to 7 working days delivery £29.99
Rest of the World – We are no longer able to take orders via our website outside of the EU. If you would like to order a non GW item please email us at email@example.com.
Royal Mail First Class has a delivery guide of 1-3 working days. Royal Mail Second Class has a delivery guide of 3-5 working days. Recorded delivery, be it First Class or Second Class delivery, simply means a signature will be required on delivery. Royal Mail Airmail has a delivery guide of between 1 week and 3 weeks depending on your location. International Tracked is insured for additional value and is fully tracked from the start to the end of its journey and has the same delivery guide as Airmail.
Courier delivery guides can be found on the postage rates above.
If you require a service that is fully tracked you must either select the courier or the International Tracked option.
We recommend that if you are placing a high value order with us that you select a courier service to avoid your order being lost or damaged in transit.
Our flat rates are so reasonable and our prices are so low that we cannot cover the additional cost of shipping for heavy orders. In the UK the weight limit is 5kg, except Royal Mail Special Delivery which has a maximum weight limit of 2kg. This is actually a really big order and we would ship this by a courier. If we think your order is over 5kg we will let you know when we process your order that we may be in touch when your order is ready to go. We will get your order ready and weigh it and if it is over 5kg we will get a quote for the additional cost and get in touch by email to arrange payment. For all International Orders there is a 2kg limit for the flat rate postage. This is because Royal Mail has a single package weight limit for all international post of 2kg. If we think your order is over 2kg we will let you know when we process your order that we may be in touch when your order is ready to go. We will get your order ready and weigh it and if it is over 2kg we will get a quote for the additional cost and get in touch by email to arrange payment. For international orders we may offer 2 options, those being multiple packages with Royal Mail or a single package by courier.
There are some items listed with UK Only in the title and description. These items are over 3kg once boxed and so cannot be shipped outside of the UK under our normal shipping rates. Please contact us directly if you are in the EU and wish to order one of these, we will quote you directly to ship it by courier.
For all of these items within the UK they have special postage rates that cover the cost of delivery for the multiples of those items and are not included in our other flat rate postage options. If you only order multiple of these items the system will calculate the correct postage rate and you will not need to be charged extra if your order is over 5kg up to a maximum of 30kg. If however you order one of these heavy items and then many more items that push your order over 5kg (Flat rate charge) we may need to contact you to charge you additional postage.
All customers have the right to cancel orders at any time and at this stage of course you can still cancel, but we would simply ask that when placing your order please be aware if it is very heavy we may have to ask for more P&P.
If you are unsure about any part of our delivery policy or have a specific deadline for your order to arrive please get in touch via the phone or email so we can help you with your order before you place it.