We are currently offering between 20% and 25% OFF RRP on most ranges except the following:
Flames of War
Battlefield in a Box
Gale Force 9
KO'ED Dice Bags
Warmachine and Hordes
The above ranges will be 10% OFF RRP
The above restrictions are due to contract and cost issues.
We do not ship Games Workshop Products outside of the European Economic Region. We do ship all other ranges, EXCEPT aerosol Sprays, which we cannot ship at all, due to Royal Mail restrictions on hazardous goods.
Our basic shipping type now has a flat rate per package. In the UK this is £2.99. In the EU this is £14.99 and for all other countries this is £3.99. The Russian Federation is excluded from this shipping rate.
All packages to the Russian Federation will cost £9.99 and will be sent by International Signed For delivery. This is due to exceptionally high package losses to the Russian Federation.
All packages under 2Kg are sent via Second Class Business Royal Mail Delivery within the UK or by Standard Airmail outside of the UK. This is our basic service, other services are available and should be chosen at the checkout stage. Packages between 2kg and 3kg will be sent by Royal Mail First Class delivery. Packages outside of the UK will be split into 2 packages and both sent via Royal Mail Airmail.
If you are purchasing a high value item or have a large order then we recommend selecting a tracked delivery service. Royal Mail 1st Class, Second Class and Airmail are not covered by any insurance or compensation for either loss or damage. For all un-tracked packages we will wait for 3 weeks for UK and 6 weeks for all other countries before accepting the package is lost.
Our flat rates are applied for packages up to 3kg, due to system limitations you may be required to pay additional shipping for very large items such as the Citadel Game Board or for very heavy orders. We will get in touch with you as soon as we can if this is the case.
We will despatch all orders which have all items that are in stock at the time of purchase within 2 working days of payment being received.
If your order contains items that are both in stock and items that are out of stock at the time of ordering we will send the order as a single order and will hold those items that are in stock and dispatch them at the same time as the items that are out of stock on the day that Triple Helix Wargames take receipt from the relevant manufacturer of the items that are out of stock at the time of ordering. We will notify you that some of the items you have ordered are out of stock and you will then have the opportunity to cancel the order if you are unhappy to wait for the full order to be fulfilled.
Customers wishing to part ship their orders, outside of our standard shipping policy will be liable for additional charges, charged at the same rates as those above. Customers will be advised the charge at the time of request and orders will not be part shipped until this is paid.
Triple Helix Wargames places orders weekly, so the maximum delay between payment being made and Triple Helix Wargames despatching your items will be 12 days where the items are in stock with the manufacturer/supplier.
If the items ordered are out of stock with Triple Helix Wargames and out of stock with the manufacturer and dispatch will therefore take longer than the anticipated 12 days you will be offered the option to wait a further 2 weeks, a refund which you may accept or alternatively you may accept an alternative item of similar value. If you choose to receive the alternative product and subsequently change your mind, you may return the item to us at our cost as long as the returns guidance is followed.
All packages under 2kg within the UK are sent by Second Class delivery, which has a delivery aim of 3-5 working days. Items over 2kg are sent by First class delivery and have a delivery aim of 1-3 working days.
All packages sent outside of the UK are sent via standard Airmail, which has a delivery aim of 1-5 weeks. This is dependent on distance from the UK and the quality of the local postal service.
Other forms of delivery are available at the checkout stage and should be chosen based on the value of your order and the speed which you wish it to be delivered.
In the event of any conflict between these Shipping Policy terms and the Standard Terms and Conditions these Shipping Policy terms will take precedence.
If you are returning a Games Workshop product for any reason you can choose either to return the item by Second Class Post and we will refund you for that postage or we can send you postage labels to attach to your package for return by courier. Please follow the general instructions below for returns, exchanges and refunds but let us know by email, phone or letter that you wish to return a Games Workshop product.
Triple Helix Wargames will accept returns and exchanges of items purchased through our website for any reason including that you have simply changed your mind.
If you have received a package and there is a mistake with your order or damage to the package, and therefore the contents, please get in touch immediately. You must notify us of any issues within 14 days or receiving your package. We will resolve the issue by sending you replacement items or parts wherever we can and prefer to do this rather than provide a refund.You may be asked to return an item to us. If this is done because of damage we may refund you the cost of the postage you paid, as long as you follow the guidance we provide on returning an item and retaining proof of postage & cost.
If you would simply like to cancel your order and return all or part of it please notify us in writing within 7 working days of receiving your order. In order to receive a refund you must return the items to us in the same condition in which you received them. Please ensure the items are not damaged and have not been opened. Please package your items up either in the original packaging or something of a similar quality. Return your items to us at the address on your order paperwork by Recorded/Tracked delivery and notify us when you have sent them. Your items must be returned to us within 21 days of cancelling all or part of your order. As soon as your items are received by us we will notify you by email and will provide a Web Coupon or refund within 21 working days, and normally within 7 days. We will not refund you the cost of your postage for returning an item in these circumstances.
If you have received your order and wish to return all or part of it for exchange then please get in touch within 7 days of receiving your order. In order to have an exchange you must return the items to us in the same condition in which you received them. Please ensure the items are not damaged and have not been opened. Please package your items up either in the original packaging or something of a similar quality. Return your items to us at the address on your order paperwork and notify us when you have sent them. Your items must be returned to us within 21 days of requesting an exchange. As soon as your items are received by us we will notify you by email and despatch your new items. We will not refund you the cost of your postage for returning an item in these circumstances.
Triple Helix Wargames always prefers to complete an order with our customers and so you will firstly be offered an alternative product of a similar value. If you choose to receive an alternative product and then subsequently decide to return it, you may do so at your cost. If you do not choose this option and have an account with us you will be offered a Website Discount Coupon to the value of the returned products for use within 6 months. If you prefer a refund then we will offer an immediate refund.
Triple Helix Wargames reserves the right to not accept returns or exchanges from customers who do not notify us within 14 working days of receiving their order. We also reserve the right to not accept returns or exchanges from customers who do not return the product to us within 21 days of cancelling the order. A reasonable period of time will be given to customers who purchase from overseas with regards to the length of time their delivery takes.
If you have received a product that has a manufacturing fault, which includes missing items from within a box/blister, then you must notify us of it within 12 months of receipt of your goods.We will resolve the issue by sending you replacement items or parts wherever we can or we will offer you an immediate refund if you prefer. You may be asked to return an item to us or the manufacturer. If this is done because of damage we will refund you the cost of the postage you paid, as long as you follow the guidance given on returning an item and proof of postage & cost. Alternatively we will provide the customer with postage labels in order to return the product without initial cost to you.
These terms and conditions do not affect your statutory rights.
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Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
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Triple Helix Wargames endeavours to observe and abide by all the requirements of our suppliers. As a consequence Triple Helix Wargames cannot deliver Games Workshop products outside of the European Economic Area. Any purchases made through the Triple Helix Wargames website for delivery to countries outside of the European Economic Area will be refunded at the earliest opportunity after they are made. We apologise for the inconvenience that this may cause.