Word is in the ether that Games Workshop have temporarily run out of some of the new Tau releases - and I am afraid to say that this will affect some of the orders that have been placed with Triple Helix Wargames.
We will be shipping all of the orders placed with us, whether complete or not, so that our customers receive whatever items GW are able to supply us with. This will mean that everyone who has ordered a Codex before the 2nd of April will receive them with the first round of despatching, however later items, such as the XV104 Riptide, will follow just as soon as we have received the kits from GW.
I am very sorry if you, as a customer, are affected by this, and please be assured that we will ship all outstanding Tau items the day that we take receipt of them.
Steve, 'The Boss'
Here at Triple Helix we take customer service and value for money very seriously. As such we have spent the last few months looking into our pricing structure and shipping costs. We have also listened to customer feedback about what type of structure you would like.
The majority of our customers have said that simplicity is what you would like so although you like big discounts, graded shipping costs that go up every time you add a box puts you off purchasing, especially when they get quite high.
We have decided therefore that within the UK we are going to have set discounts and FREE SHIPPING ON ALL STOCK. Our postage costs have gone up massively in the last year and no doubt as the cost of fuel goes up these will continue to rise. We will do our best however to keep these costs to a minimum and so avoid passing on the costs to our customers and thus maintain the FREE SHIPPING.
We have therefore settled on a figure of 20% OFF RRP across most ranges, with a couple of exceptions. The exceptions are the Flames of War Range, which includes Gale Force 9 and Battlefield in a Box products, Magazines, Warmachine and Hordes and the KO’ED Dice bags. This list will also now include The Hobbit range of miniatures. These exceptions are either because of contracts or because the cost to us is too great and so online we will only offer 10% off RRP on those ranges. With Flames of War though wherever you are in the world this will ship FOR FREE.
The other big thing for our UK and Rest of the World Customers is the FREE shipping. For the UK, this is not capped at a certain weight any more so you know when you place an order the price quoted from the start is what you pay, no hidden extras. For customers in the EU I am afraid we cannot offer FREE shipping anymore as the costs have risen so significantly. This will be rated according to weight and we will keep this as low as possible. The good news is you will still get 20% OFF RRP. For customers in the Rest of the World, shipping will also be FREE. We do have to cap this though at 2KG due to cost and like the EU this will be rated according to weight.
We hope that from now on our prices will be simpler to understand and make ordering from us as easy and hassle free as possible. Regards the Triple Helix Team
Triple Helix Wargames endeavours to observe and abide by all the requirements of our suppliers. As a consequence Triple Helix Wargames cannot deliver Games Workshop products outside of the European Economic Area. Any purchases made through the Triple Helix Wargames website for delivery to countries outside of the European Economic Area will be refunded at the earliest opportunity after they are made. We apologise for the inconvenience that this may cause.
This is your opportunity as a customer to have a real influence on pricing - when enough support is received for a particular product we'll drop the prices so you get the best deal! Vote now for the product that you would like to see most heavily discounted.
|Which of the Kings shall win the day, and claim the discounts?|